PRIVACY NOTICE
December 2023
The Jeffrey Matthews Financial Group, LLC has a clearing agreement with RBC Clearing & Custody (“RBC CC”) a division of RBC Capital Markets LLC. When you purchase securities through us, your checks MUST be made payable to RBC CC. We introduce your account to RBC CC pursuant to a clearing agreement through which RBC CC provides us with various back-office services related to the settlement of security trades and account maintenance. Certain personal information of our customers, required for the performance of clearing services, is maintained at RBC CC.
We limit access to your personal information to those employees who need it in order to conduct our business and clear and settle transactions in your account with the Firm. This information is generally contained on the customer account forms that you or your registered representative complete and update for your account.
We may share the personal information described above for business purposes with financial service institutions, such as mutual fund companies, securities brokers, clearing brokers and banks, or companies under contract to perform services for us such as vendors providing data processing, transaction processing and marketing services.
You may “opt-out” of any information sharing agreement that is not necessary to process your trades. At this time, WE DO NOT SHARE YOUR INFORMATION WITH ANY ENTITY FOR MARKETING PURPOSES other than to market the services of The Jeffrey Matthews Financial Group, LLC, therefore, for all practical purposes, there are no information sharing agreements that you can “opt-out” of. Please contact us should you have any questions.
We endeavor to keep our files complete and accurate. We will give you reasonable access to the information we have about you. To reiterate, in all cases, as a Firm policy, we do not share information with any person or organization except information necessary to process your securities transactions or in those instances required by industry rules.
REMINDER: TO AID US IN COMPLYING WITH FEDERAL AND INDUSTRY REGULATIONS, WE DO NOT ACCEPT CASHIER’S (BANK) CHECKS FOR AN AMOUNT LESS THAN $10,000. PLEASE CONTACT US SHOULD YOU HAVE ANY QUESTIONS.
If you would like to discuss your account with Firm management, please contact:
Ginny Colarusso
Chief Compliance Officer
30B Vreeland Road, Suite 210
Florham Park, NJ 07932
(973) 805-6222 ext. 473
The Jeffrey Matthews Financial Group, LLC
Business Continuity Plan (BCP)
Disclosure Statement
Our Firm has developed a Business Continuity Plan to respond to a Significant Business Disruption (SBD). The purpose of the Plan is to document for company employees and industry regulators the policies and procedures in place to address an SBD.
As a customer of The Jeffrey Matthews Financial Group, LLC you should know that our policy is to respond to an SBD by safeguarding employees’ lives and Firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting all of the firm’s books and records, and allowing our customers to transact business. In the event that we determine we are temporarily unable to continue our business, we assure you that you will have prompt access to your funds and securities. In addition, the Firm has established procedures to ensure we can recover from any SBD including the recovery of critical customer and operating data and systems.
Significant Business Disruptions
Our plan anticipates two kinds of SBDs, internal and external. Internal SBDs affect only our firm’s ability to communicate and do business, such as a fire in our building. External SBDs prevent the operation of the securities markets or a number of firms, such as a terrorist attack or a wide-scale regional disruption. Our response to an external SBD relies more heavily on other organizations and systems, especially on our clearing firm, RBC Clearing & Custody Services (“RBC CC”) and the mutual fund and insurance companies with whom we do business.
Communications During an SBD
In the event of an SBD, we will immediately identify what means will permit us to communicate with our customers, employees, critical business constituents, and regulators. Although the effects of an SBD will determine the means of alternative communication, the communications options we will employ will include our primary telephone, cell phones, website, business email or personal email. We will utilize an answering service to receive your calls and disseminate your message to the appropriate party as well as posting information about the SBD on our website.
Customers’ Access to Funds and Securities
Our Firm does not maintain custody of your funds or securities. These are maintained at RBC CC and the mutual fund and insurance companies with whom we do business. In the event of an internal or external SBD, if telephone service is available, our employees will take your calls and address any concerns or questions you may have. If access to our employees is not available, we will post appropriate emergency phone numbers on our website so that you can complete a transaction or gain access to your funds or securities.
This disclosure statement is not a comprehensive discussion of our Business Continuity Plan but highlights the major points addressed by that document. The intent of this disclosure statement is to provide you, our customer, with an understanding of our policies and procedures designed to protect your investing ability in the event of an SBD. Should you have any questions regarding this statement, please feel free to contact Ginny Colarusso, Chief Compliance Officer at (973) 805-6222 ext. 473.